1. For your safety, we are currently not accepting walk-ins. Please call 519-832-2020 for an appointment or book through the website.

  2. A COVID-19 screening questionnaire must be filled-in upon your arrival at the clinic for your appointment.

  3. Arrive at your appointment alone unless you are a caregiver or need assistance.
  4. Please arrive no earlier than 5 minutes before your scheduled appointment time. Patients may be asked to wait in their car until the appointment time, depending on how many people are in the practice at any given time.

  5. Patients and visitors are required to wear face masks when entering the clinic. Please wear a mask at all times while inside the clinic (not required if <2 years old). One-way valve masks are not permitted.

  6. Your forehead temperature will be taken with an infrared thermometer before you enter the office.

  7. We ask that you sanitize your hands immediately upon entering the clinic.

  8. Anyone with a cough or fever will not be allowed to enter the practice. We will reschedule your appointment.

Sanitizing Surfaces


Your safety comes first.

We have made the following adjustments to our clinic to ensure your safety during the pandemic.

  • Appointment times will be spaced further apart to ensure social distancing.

  • Hand sanitation stations are available at the entrance and inside the practice.

  • Dr. Chiu and our staff will be wearing appropriate Personal Protective Equipment (PPE) including masks, as well as gloves and face-shields where required.

  • All pre-testing and examination rooms are disinfected after every patient exam, including all surfaces, instrumentation, door handles, and equipment.

  • Regular cleaning and disinfecting of spaces where public interaction.

  • Deep cleaning at the end of each day.

  • Teleoptometry phone calls available as required.

Let us know how else we can help. We can get through this together!


©2021 by Dr. Sandra Chiu